Cancellation or cancellation by the passenger of tickets issued for a specific date and time is only possible 48 hours before the day of departure, in any case the passenger is entitled to the following refund for cancellation or cancellation:
- Up to 20 days before the day of departure: 100% refund.
- Up to 5 days before the day of departure: 50% refund
- Up to 48 hours prior to departure day: 25% refund
- Within 48 hours before the day of departure: 0%.
Modifications or changes by the passenger of tickets issued for a specific date and time is only possible 48 hours before the day of departure, in any case have an administrative management fee of 12 euros for each change or modification of tickets issued and are subject to availability of free seats on dates and times in which the change or modification is intended.
Procedure for cancelling or cancelling, modifying or making a change to a ticket or ticketThe user must communicate their request in writing by email to info@fly-blue.com, attaching the boarding document (ticket or ticket) as well as the last 4 digits of the bank card used to make the purchase or, where appropriate, proof of payment through the POS at the pier, and must also include the telephone number and/or email with which the booking or ticket purchase was made. If the customer does not follow this procedure within 48 hours of the day of departure, cancellation, cancellation, modification or the intended change will not be possible.
In the event of no-show on the day and at the time scheduled for departure, the user shall not be entitled to any refund of the amount paid for the Ticket.
CUSTOMER CARE
FLY BLUE - MARBELLA has a Customer Service Department available for any additional information or questions you may have. Our means of communication are:
By telephone on 663 827 986
Email: info@fly-blue.com
Customer service hours are listed at the bottom of the www.fly-blue.com website.