Fly-blue.com is a website owned by CATAMARANES MARBELLA, S.L. with C.I.F.: B-93376598 and registered in the Malaga Mercantile Register, volume 5,356, Book 4,263, page 22, sheet MA-126257, with its registered office in Calle Méndez Núñez, 6, Postal Code 29680 in Estepona, Malaga, with telephone numberand email: email@example.com
Fly-blue.com is a web site owned by CATAMARANES MARBELLA, S.L., dedicated to the activity of MARITIME EXCURSIONS, hereinafter identified as Fly Blue - Grand Catamaran, and is responsible for the contents of the fly-blue.com web site and the commercial policy of the establishment.
FLY BLUE - GRAN CATAMARAN, fly-blue.com are trademarks and domains whose use is authorized for the entity CATAMARANES MARBELLA, S.L. with C.I.F.: B-93376598 and registered in the Mercantile Registry of Malaga, volume 5.356, Book 4.263, folio 22, page MA-126257, with its registered office in Calle Méndez Núñez, 6, Postal Code 29680 in Estepona, Málaga, with telephone number henceforth recognised as FLY BLUE - GRAN CATAMARAN, being an entity dedicated to the activity of MARITIME EXCURSIONS in the province of Málaga.and email: firstname.lastname@example.org;
FLY BLUE - GRAN CATAMARAN, acts as responsible for the Commercial Policy. CONTRACT BETWEEN THE PARTIES. Through the present document the General Conditions are detailed that will bind FLY BLUE - GRAN CATAMARAN and the recipient of the service provided that appears on the front, forming part of another main document dated and with a serial number. From now on, the addressee of the service, recognized as the User in the processes of commercialization of boat tickets, conditioned to the acceptance without modifications of the same one so that the legal relation between the parts takes full effect. The User declares that he has the legal capacity to be bound by this agreement, which he understands and comprehends in its entirety. The payment of complete or partial reservations by the User shall be deemed to have read, understood and accepted this contractual document.
ACQUISITION OF PRODUCTS AND SERVICES
The sale of tourist products and services to the User will be carried out only by FLY BLUE - GRAN CATAMARAN (or authorized persons and entities), which has the necessary permits and licenses for the development of the activity in the Port of Málaga. The VAT applied to the service is the general rate of 21% and the reduced rate of 10% for those operations and services that are applicable according to the VAT Law. In particular, the User accepts that he will only use the vessel for himself and that the products or services acquired through FLY BLUE - GRAN CATAMARAN will be for his own use or consumption or that of the persons on behalf of whom he is legally authorised to act. The User will be able to resell the tickets or services acquired through FLY BLUE - GRAN CATAMARAN to other persons or entities, as long as he/she has signed authorization to do so. FLY BLUE - GRAN CATAMARAN will be responsible to the User for the fulfilment of the obligations derived from the regulations in force and from the terms and conditions of sale of each of the products and services or package trips that are contracted, without FLY BLUE - GRAN CATAMARAN assuming any obligation or responsibility for those products or services that it does not provide or sell directly to the User.
PROCESS OF SALE
The User will pay by bank transfer the agreed percentage as part of the price of the service to guarantee the reservation. The User must have paid 100% of the service 24 hours before sailing; otherwise, the services and/or products purchased will be cancelled and the amounts paid on account or reservations will be held by FLY BLUE - GRAN CATAMARAN as compensation.
Ticket. The FLY BLUE - GRAN CATAMARAN ticket is unique and can be transferred to another user, but when boarding with the ticket, it will not give access to other users with other copies of the ticket, so once the user has accessed the vessel, any other copy of the ticket will deny its holder access. If FLY BLUE - GRAN CATAMARAN observes that the ticket is a forgery, it may deny access to the ship. The holder of the ticket is covered by the Compulsory Passenger Insurance, FLY BLUE - GRAN CATAMARAN is not responsible for any damage caused by the negligence of the passenger or by the non compliance of the security rules indicated. You must keep the ticket to make any kind of claim or complaint.
Boarding pass. The ticket is the boarding pass itself, without which you cannot access the ship. In case of loss of the ticket FLY BLUE - GRAN CATAMARAN does not assume any responsibility for this loss, although it will try to make a duplicate with the data available to the User.
Boarding. It is important that the User respects the schedules to guarantee the service in a correct way. The User will be able to board with the ticket through the passenger accesses. Minors and babies will be able to access together with the User. If the service provided by FLY BLUE - GREAT CATAMARAN to the User is of those that require the majority of age according to the current legislation, minors and babies will not be able to access the ship accompanying the User.
Documentation. The User and accompanying persons must be in possession of DNI, passport or NIE, Family Book or any other valid documentation for the correct identification of the persons before boarding. The documents must be original and in force.
Luggage. The User or accompanying persons may not board the vessel with baggage. It will not be catalogued as luggage: handbags, plastic bags, computer cases and other similar items of daily use, being limited to 1 the number of such items per passenger. FLY BLUE - GRAN CATAMARAN and the crew of the ship, are not responsible for jewelry, jewelry, money or valuables owned by passengers. It is prohibited to introduce and carry on board goods of illegal trade and dangerous goods.
Cancellation/Change of reservation. The cancellation or postponement by the User of reservations and tickets issued for a given date is not allowed, so the User loses the amount of the reservation once it has been made. In any case, if in any way a reservation can be cancelled, annulled, postponed or modified, the amount of the new ticket to be postponed or modified, and the amount of the purchase made if it is to be cancelled or postponed, is fixed as a cost.
Minors and pregnant women. Minors cannot access the ship if the service offered by the User is an adult party/event. Pregnant women may access but the company may request a medical certificate authorizing them to travel from the 28th week of pregnancy. In any case, they must notify this at the time of booking or purchasing the ticket.
People with reduced mobility and the disabled. Customers with reduced mobility must notify this at the time of booking or purchasing the ticket and must be accompanied by a person who will assist them during the journey. Both ground and on-board staff will provide assistance at all times to ensure that the journey runs smoothly. At the time of boarding, this may be before or after the other passengers. Once on board the staff will indicate the most suitable place for the trip.
Pets. It is completely forbidden to board any type of animal except for those for people with sight problems, in which case they must be provided with the animal's certificates prescribed by the competent Authorities. This circumstance must be communicated at the time of reservation or purchase of the ticket.
Delays in departures and/or arrivals If the service suffers any kind of delay in the departures and/or arrivals, you can claim to FLY BLUE - GRAN CATAMARAN, who will answer to your request. It is understood as a delay in the departure and/or arrival that which exceeds 15 minutes. The Captain may advance and/or delay any service due to damage to the vessel, weather forecast and/or unexpected state of the swell/wind.
Cancellation. The Captain may cancel any service due to damage to the vessel, weather forecast and/or unexpected wind/surge conditions, in which case the amounts paid up to that point by the client will be refunded.
Replacement of the vessel. FLY BLUE - GRAN CATAMARAN may replace the vessel providing the service by another one of similar or similar characteristics in case of damage, maintenance or by legal provision. In the case of replacement of the vessel that provides the service, the User will be duly informed and will have the right to cancel the contracted service and to have the amounts delivered as a reservation returned. The User expressly renounces to claim compensation from FLY BLUE - GRAN CATAMARAN for the substitution of the vessel for any of the causes mentioned above.
PRICES. The prices are specified in full, including taxes, management fees and compulsory insurance.
MEANS OF PAYMENT
The User declares that he is the legitimate holder of the payment instrument and as such, he can legally make the purchase, under his own responsibility. All payments will be made by bank transfer, credit card or Pay-Pal.
PROTECTION OF PERSONAL DATA
Regarding the processing of personal data and without prejudice to other legal obligations in compliance with the provisions on data protection, personal data collected will not be processed or used for any purpose other than the purchase of the ticket, or kept longer than necessary. Personal data shall be deleted automatically and without undue delay after the safe completion of the ship's voyage or, as appropriate, after an investigation or legal proceedings following an accident or an emergency. The User also declares that all information provided by him/her for the purchase of the ticket is true, complete and accurate.
LIMITATION OF LIABILITY
FLY BLUE - GRAN CATAMARAN can offer through its sales channels commercial information and prices different from those established here, so the User accepts that what is offered by other channels is not information and/or services linked to those contracted in this document. The limitation of responsibility of FLY BLUE - GRAN CATAMARAN will be the one established by the legislation applicable to the effect and especially the regulation to the travel agencies. In any case, it cannot assume responsibility for direct or indirect damage due to loss of profit or consequential damage derived from the sale of a product or service offered, which could be caused by someone else or by the negligence of the supplier of the service or product. If due to force majeure (including, but not limited to, political or economic disorders or instability affecting security), deficiencies are derived in the reservations, confirmations and/or execution of any trips or services that are contracted through FLY BLUE - GRAN CATAMARAN, For circumstances that are not foreseeable or solvable by FLY BLUE - GRAN CATAMARAN or if it is even impossible to comply with some of the agreed services, FLY BLUE - GRAN CATAMARAN and/or the companies of the FLY BLUE - GRAN CATAMARAN group are excluded from any legal responsibility derived from these deficiencies or noncompliances, unless it is clearly stated that FLY BLUE - GRAN CATAMARAN lacks professional diligence.
FLY BLUE - GRAN CATAMARAN has a customer service available for any additional information or questions you may have. Our communication channels are: By phone: - Email: email@example.com - Customer service hours are included at the bottom of the fly-blue.com website